Frequently Asked Questions

General Questions

Frequently asked questions about visiting the bathhouse in Asheville, NC.

Our brick and mortar location is at 230 Short Coxe Avenue in Asheville, North Carolina.

The front of Sauna House is on Short Coxe Ave, you can park on the street, or behind the building. When facing the back of our building please park in the large gravel lot to the left. There is Sauna House parking signs.

Please bring a swimsuit!

They are required, you can also bring a lock, if you want to lock your locker. We have compostable cups and water filling station, but you may bring a non glass water bottle.

You will be provided with one towel! If you think you will need an extra, bring it from home or rent one from us for $3.

Prior to Covid we were walk-ins only. Now we’re 100% reservation based.

You must enter a credit card to reserve even if you have series visits or a membership.

We require credit cards to hold all reservations but you will not be charged until services are rendered.

18 and up!

Or 14 and older if accompanied by a legal guardian.

Great question! In fact, we have an entire page that devoted to it that we update! You can read all about the measures to keep everyone safe HERE.

Bathhouse Questions

Bathhouses are communal spaces where historically people came together to cleanse the body and mind in a social but chill environment.

You can expect that here at Sauna House, but we also made our downstairs sauna a silent sauna for those looking for solitude.

You’ll have access to our showers and locker room, cold shower, cold plunge, cedar dry sauna, aspen wood wet sauna, lounge areas and heated benches.

Bathing suits for all here at Sauna House!

We also require all guests shower using soap before entering the facility to ensure the cleanest environment for all.

We keep the aspen wood wet sauna at 180 degrees and allow water to be added to the rocks.

The cedar sauna is dry and keeps temp at 192 degrees.

The cold showers are 60 degrees and the cold plunge is 52 degrees.

We suggest a circuit that starts off with a hot shower. (We require all guests shower before entry.)

After the hot shower hit the wet sauna upstairs, followed by a cold shower to rinse off before going into the cold plunge.

After the cold plunge hang out and rehydrate in the heated benches for 10 -15 minutes before repeating the process.

Of course this is our suggested circuit, but we encourage guests to move at their own pace and do what feels best for them.

Gift Cards & Cancellations

Book your appointment online, our software will ask for a credit card to hold the appointment, but you will not be charged at this time.

Please bring the gift card, email confirmation, or the gift card # so our team can redeem the day of your appointment at checkout!

Please be mindful that within 24 hours, we cannot cancel or reschedule your reservations.

No shows will be charged in full.

Should you need to reschedule or cancel your reservation please find your booking confirmation email and follow steps to cancel.

If you are unable to do that, please contact us.

Search your inbox for the email confirmation we sent you, open it and scroll down to where it says, “To reschedule or cancel your appointment, please login to the booking site here!"

Shipping policy

As of right now, we ship anywhere in the U.S.

We aim to have your order in the mail within 1-2 business days.

Returns and exchanges

If for some reason your order isn't everything you want it to be, please reach out to us via email at chill@saunahouse.com to get the returns process started.