Our house, our rules

These are the Sauna House brand guidelines

Privacy Policy

Effective date: June 2023

This Website is owned and operated by Sauna Party, LLC, owner of SAUNA HOUSE® ("SAUNA HOUSE," "us," "we," and "our"). 

This Policy applies to all of the products and services offered by SAUNA HOUSE or its subsidiaries or affiliated companies, and it describes how Sauna Party, LLC collects, shares and uses the information that is collected through our Website www.saunahouse.com (the “Website”). We recognize that privacy is important. This policy describes how we protect the security of your personal information and how you can contact us about our privacy practices. “Personal Information” refers to information that identifies you, such as your address, name, telephone number, email address or Internet Protocol (IP) address, or that is otherwise defined as such under any applicable privacy laws. Should you have any questions of concerns about this Privacy Policy, please contact us through our website contact form here: https://www.saunahouse.com/pages/contact


Changes to this Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date.


Information We Collect

When you sign up for SAUNA HOUSE’s services or buy SAUNA HOUSE’s products at https://saunahouse.com/, we collect and retain certain personal information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our services and products. We use the information that you provide for such purposes as responding to your requests, customizing future services and products for you, improving our services and products, and communicating with you.

If you believe that any inaccurate or inappropriate information has been obtained or disseminated through your use of the Site, please contact us immediately.

In addition, when you visit our Website, we may collect certain information by automated means, such as cookies, as described in more detail below. The information we may collect by automated means includes:

  • Information about the devices our visitors use to access the Internet, such as the IP address and the device, browser and operating system type.
  • Geographic location from which a visitor accesses our Website.
  • Search terms that visitors use to reach our Website.
  • URLs that refer visitors to our Website, and pages and URLs that visitors view after they leave our Website.


Information Sharing

We only share personal information with other companies or individuals outside of SAUNA HOUSE in the following limited circumstances:

1. We have your consent.

2. We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

3. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable provisions of the Terms of Use Agreement, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Sauna House, its users or the public as required or permitted by law.

4. If we of Sauna Party, LLC becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

5. We may share with third parties certain pieces of aggregated, non-personal information, such as but not limited to the number of users who clicked on an advertisement on the Site, the number of users that clicked on any page within the Site or aggregated business performance data across a geographical region.


No Information from Children Under Age 13.

 This Website is not directed to children under the age of 13. If we learn that we have collected Personal Information from a child under the age of 13, we will promptly delete that information. If you believe we have collected Personal Information from someone under age 13, please contact us here: https://www.saunahouse.com/pages/contact. Prospective users between the ages of 13 and 17 can only use the Website and services under their parent’s or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove any of your information in our database and/or opt-out from receiving communications from us.


Security of Information

We take all appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where SAUNA HOUSE stores personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. Your Personal Information is stored by SAUNA HOUSE on its servers, and on the servers of the cloud-based database management services it engages, located in the United States. We retain data for the duration of the customer’s business relationship with SAUNA HOUSE, for the purposes indicated in this Privacy Policy, or for such other period as may be permitted or required by law, whichever is longest.


Third-Party Websites

You may be able to access third party websites directly from this Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use any information you disclose to them, so you should carefully review the privacy policy of any third party website you visit.


How We Safeguard Your Personal Information 

For website content, it is your responsibility to protect the security of your account information. Please note that content that you store or transmit through the Website or services, or e-mails and other communications you send to us, are not encrypted. You should not assume that your content will be kept private, and we strongly advise you not to communicate any confidential or sensitive information through these means. For personal information, we use industry best practices to safeguards to protect the confidentiality and security of your personal information.


Accessing and Updating Personal Information

When you use our services, we make a good faith effort to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. Sauna House asks individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we will perform this service free of charge, except if doing so would require a disproportionate effort.

We also provide you the opportunity to opt-out of having your information used for certain purposes. For example, if you purchase a product but do not wish to receive additional marketing material from us, you can indicate your preference on our order form.


How We Collect Data

Cookies. Please view our Cookie Policy for more information. This Website uses cookies to, among other things, collect information around abandoned shopping carts. 

Personal Information. We use Personal Information primarily for internal business purposes, such as scheduling bathhouse visits, maintaining the website, contacting you about promotions and improving the Website and the services offered through the Website and providing customer support.

Pixels. We use “pixel tags” which are small graphic files that allow us to monitor the use of the Website. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites.


General Data Protection Regulation (“GDPR”)

The GDPR provides certain rights to online users located in European Union countries (“EU Data Subjects”). An EU Data Subject has the right to access or rectify their Personal Information that SAUNA HOUSE processes. Subject to certain exceptions, an EU Data Subject has the right to request that SAUNA HOUSE erase that Personal Information or restrict the processing of it. When possible, SAUNA HOUSE will, at the EU Data Subject’s request, provide that person’s Personal Information to them or transmit it directly to another data controller. EU Data Subjects also have the right to file a complaint with the appropriate data protection authority. EU Data Subjects may exercise their rights, and ask any other related questions, by contacting us here: https://www.saunahouse.com/pages/contact

To comply with the GDPR’s requirements, SAUNA HOUSE collects and transfers EU Data Subjects’ Personal Information to other countries outside the European Union only: (1) consistent with an adequacy decision under Article 45 of the GDPR; (2) pursuant to suitable safeguards; or (3) consistent with another permissible transfer mechanism where appropriate. More information concerning these transfers is available by contacting us here: https://www.saunahouse.com/pages/contact

To obtain this information, please use the following form https://www.saunahouse.com/pages/contact and include “Shine the Light Request” within your message.


How to Contact Us

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, please use the following form https://www.saunahouse.com/pages/contact



230 Short Coxe Ave, Asheville, NC 28801